Ask Us Anything: Customer service expert Amanda Stevens shares how you can track your customer experience
Amanda Stevens answers your questions on AI chat bots and whether they’re a good option for customer service.
SmartCompany is proud to introduce Ask Us Anything, a new series in partnership with Optus. Each month, we’ll connect you to expert mentors, specialising in different topics around owning and running a small business.
This month, marketing expert Jo Schmid will answer all your questions about anything brand loyalty, here are some example questions:
- How can I build brand loyalty with a limited budget?
- What loyalty program will give my business the best ROI?
- How do I create the right balance of communication before I am considered spamming my customers?
You can submit your questions below:
Ask Us Anything: ATO’s Emma Rosenzweig on how businesses can prepare for payday super right now
From compliance deadlines to super payment changes, the ATO’s Emma Rosenzweig answers the biggest questions businesses are asking about payday super ahead of July 1.
Ask Us Anything: Connecting you to expert mentors
SmartCompany is proud to introduce Ask Us Anything, a series in partnership with Optus. Each month, we’ll connect you to expert mentors, specialising in different topics around owning and running a small business.
Ask Us Anything: Pricing expert Andrew Griffiths shares five common sales mistakes and how to avoid them
Sales should build your brand, not cheapen it. Andrew Griffiths shares five common sales mistakes – and how smarter promotions can boost impact without eroding value.
Ask Us Anything: Wellbeing coach Vesna Hrsto shares the key to self care for business owners
Your energy isn’t separate from your business – it is your business, says this wellbeing expert.
Ask Us Anything: Public speaking expert Trang Nova shares how to confidently speak about your business
Do you need to be the face and ‘voice’ of your business? Public speaking coach Trang Nova has sound advice to share.
Ask Us Anything: PR expert Anna Porter on how to drive results from influencer marketing in 2026
Are social media influencers still a good investment for SMEs in 2026? Influencer marketing expert Anna Porter answers your burning questions.
Ask Us Anything: Business expert Simon Bedard shares when and how to plan selling your business
Business sales and acquisitions expert Simon Bedard answers questions on how you can determine the value of your business.
Ask Us Anything: Revenue marketing expert Shelby Van Zwol on how to maximise your ROI
Shelby Van Zwol answers your questions on the underrated marketing strategy that gets missed and how you can maximise it to your advantage
Ask Us Anything: Grants expert Janine Owen shares when and how to start applying
Janine Owen answers questions on how you can start applying for grants when your business is ready.
Ask Us Anything: Outsourcing expert Josh Walther explains when and how to start looking at scaling
Josh Walther shares his answers on when to know your business is ready for outsourcing.
Ask Us Anything: Sustainability expert Ilea Buffier explains how to build a sustainable business
We hope Ilea Buffier’s expert answers help you understand why building a sustainable business matters and how to know if your business is considered sustainable.
Ask Us Anything: Accounting expert Natalie Lennon shares how to prepare ahead of EOFY
We sent the four top questions to Natalie. We hope her expert answers help you prepare both your personal and business finances ahead of EOFY and prepare for the year ahead.
Ask Us Anything: Digital marketing strategist Meg Coffey explains how to boost your social media game
We hope Meg Coffey’s expert answers help you manage, create and boost your social media platforms.